Quality & Food Safety Policy

Döhler is a global producer, marketer and provider of natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. Everything we make comes into contact with a consumer - impacting the lives of millions every day. Our products often define our customers’ brands and differentiate their prepared foods and beverages in the marketplace. Our customers trust Döhler to deliver consistently safe and quality goods.

We are a long-term acting family-owned company and are committed to achieving Quality Excellence in everything that we do not only for our customers, but also our staff and our community.

In all our efforts to achieve Quality Excellence, we recognise that this involves the customer interface and all parts of the supply chain. Every employee of Döhler has a personal responsibility to understand the requirements of their job, ensure their work meets the quality & food safety needs of our customers, and follow the processes designed to guarantee the best possible product. We operate recognised international quality standards and practices enabling total quality and paying particular attention to Food Safety.

Obligations to our stakeholders

At Döhler we are committed to taking a process approach to achieving Quality Excellence for our stakeholders:

  • Our customers – to achieve complete customer satisfaction through innovation, product quality and service, and by providing products and services which meet all legal and customer requirements.
  • Our suppliers – by working with our suppliers to ensure Food Safety and to effectively and efficiently fulfil and exceed our customers’ expectations.

An integrated quality & food safety system

To achieve Quality Excellence, we have an integrated quality system based on two pillars which are important in all parts of our business. These are:

  1. Quality Management
  2. Food Safety Management

At each of our locations, our policy is to operate the quality system based on these two pillars.

Measurement and improvement

We always strive to continuously improve Quality & Food Safety. We do this, constantly investing in quality excellence, by setting yearly goals and programmes, recording, monitoring and evaluating performance, and establishing scope for improvement. Our aim is to support our employees at whatever level in their drive to improve, for the benefit of all our stakeholders.

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