Privacy Statement

Statement of Privacy

Protecting your personal data that is generated when you visit our website is very important to us. In the following, we will provide information on which data is generated when visiting our website and how we treat such data.

The statutory principles for data protection are contained in the Bundesdatenschutzgesetz (Federal Data Protection Act - BDSG) and the Telemediengesetz (Telemedia Act - TMG). The responsible party as per these laws is DÖHLER GmbH, Riedstraße 7-9 in 64295 Darmstadt.


Your browser transmits data that is logged every time you access our website and any time you retrieve content stored on our web pages. Here your IP address, date and time of the retrieval, the transferred data volume as well as the name of your Internet service provider and the website from which you visit us are stored in particular. Storing this data is solely for statistical and system-related purposes. You, the user, remain anonymous.


We protect your data as per statutory provisions. We only collect personal data when you disclose these upon registration, usage of our services or when concluding a contract. For example, if you use the contact form to contact us, we will store your information for processing your query as well as in the event that subsequent questions arise.

Without your expressed consent, we will only use this data to answer your queries, process contracts concluded with you and for technical administration. We will delete your personal data following the completed processing of your contract taking tax and commercial law-related retention periods into account.

Personal data is also stored when you register for our “Your Döhler” customer section. The data input during the registration will be used for purposes related to using the web service. The users can be informed by email on offer and registration-relevant information, such as changes to the scope of the offer or the technical conditions. Which data is collected can be seen in the input screen visible during the registration.


Your stored personal data may only be transferred to responsible prosecution and supervisory authorities if this is necessary to avert dangers to state security or public safety or to prosecute crimes.

Any other transfer of your personal data to third parties, particularly for advertising purposes, shall not take place. With exception of the webtracking described under item 5, we will not use your data for advertising and marketing measures and will not transfer or sell your data to third parties without your approval.


Our website uses so-called “cookies”. Cookies are small text files that are stored on the user's computer when visiting an Internet website. Cookies cannot execute programmes or transfer viruses to your computer. The cookies we use are, on the one hand, so-called “Session Cookies” which are automatically deleted from your hard disk when the browser is closed.

In addition, we use so-called “persistent cookies”, for example in connection with the use of Google Analytics or the web analysis service offered by Media Campus GmbH (see item 5). These cookies are automatically deleted following a specified period, which can differ depending on the type of cookie.

We use these cookies, for example, to identify you as a user by means of an anonymous identifier without you having to log-in separately. These cookies also make it possible for us to analyse your user behaviour when visiting our website (anonymised). The use of cookies does not result in us receiving any personal data on you. We cannot assign the information stored in the cookies to a specific person or draw conclusions on individual visitors of our website.

Of course, you can reject the installation of the above cookies or delete already stored cookies provided your browser permits this. However, we would like to point out that you may not, under certain circumstances, be able to use the complete scope of the functions available on our website.


a) Google Analytics

Our website uses “Google Analytics”, a web analysis service from Google Inc. Google Analytics uses cookies that make it possible to analyse your use of our website. The information generated by the cookies in this way (including your IP address) is generally transferred to and stored on a server operated by Google Inc. in the USA. Google Inc. will use this information

  1. to evaluate your use of our website,
  2. to prepare these website reports for us as the operator of the website and
  3. perform additional services related to the use of the website and Internet.

Google Inc. may make this information available to third parties provided this is required by law or if third parties process this information on behalf of Google Inc. Google Inc. will under no circumstances link your IP address to other data stored by Google Inc.

You can prevent the installation of cookies via the corresponding settings of your Internet browser or your firewall. However, we would again like to point out that you may not, under certain circumstances, be able to use the complete scope of the functions available on our website.

b) Webtracking by media agency Campus Media

In addition, the website uses a web analysis service from Campus Media GmbH to evaluate the number of user accesses to this website by counting the click rates (number of accesses on the website).

Cookies (see item 4 for details) are stored on your computer for these evaluations. The information collected this way is subsequently stored by the service provider on its server in Germany. We would like to point out that you may not be able to use this website to its full extent if you prevent cookies from being stored. You can prevent the storage of cookies via the settings for your browser or your firewall.

Your IP addresses are processed in an abbreviated form so that a direct reference to a specific person is not possible. There is also no consolidation with other data.

Information on the third party supplier: Campus Media GmbH, Lessingstraße 5, 61231 Bad Nauheim,


We have included YouTube videos in our online service, which are available at, and which can be viewed directly from our website. All of these videos are included in the “expanded data protection mode”, which means that no data on the user shall be transferred to YouTube if you do not watch the videos. Only when you watch a video is the data described in the second paragraph transferred. We cannot influence this data transfer.

Our website only establishes the connection to YouTube. YouTube is a service of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA.

The so-called “expanded data protection mode” has been activated for all YouTube videos on our website. YouTube provides this expanded data protection mode and thus assures that cookies containing personal data will not be stored on your computer. The IP address is transferred when the website is called up and is used for embedding the videos. This IP address cannot be assigned, provided you have not logged in with YouTube or another Google service prior to calling up the website or are permanently logged in.

As soon as you watch an embedded video by clicking Play, YouTube, by means of the expanded data protection mode, will only store cookies that do not contain any personal data on your computer. These cookies can be prevented by corresponding browser settings and add-ons.

Additional information on including YouTube videos can be found on YouTube's information page.


We also make a newsletter available as an additional service. We use the so-called double-opt-in procedure to register for our newsletter. This means that after we receive your email address, we will send you a confirmation email to the specified email address in which we request confirmation that you wish to receive the newsletter. Your registration is automatically deleted if you do not confirm within 24 hours. Once you confirm the request to receive the newsletter, we will store your email address until you cancel the receipt of the newsletter. This storage solely serves the purpose of being able to send you the newsletter. Furthermore, we store your IP address and the respective dates and times of your registration and confirmation to prevent any misuse of your personal data.

You can cancel your subscription to the newsletter at any time via email to or by clicking the corresponding link included in every newsletter.


Our online service contains links to other websites or to other services such as Facebook, Twitter and LinkedIn. The related data protection provisions of the respective provider of the website or the services apply. We cannot influence whether the provider adheres to the data protection provisions.


We maintain technical measures to guarantee data security, in particular the protection of personal data against dangers during data transmission as well as protection against third parties obtaining any of the information. These measures are updated and adapted to the latest state-of-the-art technology.

We would like to point out that security gaps can occur during data transmission in the Internet (e.g. during communication via email). Comprehensive protection of data against access by third parties is not possible.


You have the right to free disclosure of the status of your stored personal data at any time, including its origin, recipient and the purpose of the data processing as well as a right to amendment, blockage or deletion of this data. More on this topic and other questions on the subject of personal data can be submitted to us at any time via the following email address

Version: 14th July 2015

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